Qianxinan Prefectural People's Hospital
To improve patient experience and streamline hospital workflows, Qianxinan Prefectural People's Hospital launched a full upgrade of its self-service system. Deca Y700-F smart self-service terminals are deployed across the hospital to build a full-scenario self-help medical system covering outpatient, inpatient, medical examination and physical check-up.
Case Background
To improve patient experience and streamline hospital service workflows, Qianxinan Prefectural People's Hospital launched a full upgrade of its self-service system. Traditional service windows suffered from long waiting queues and heavy workload. Business types are diverse with fragmented procedures. The hospital needed a self-service system compatible with existing devices and covering multiple scenarios to ease window workload, shorten patient waiting time and improve patient satisfaction. ・Heavy Queue at Service Windows: Long waiting time for registration and payment at windows. ・Diverse Business Scenarios: Fragmented workflows for outpatient, inpatient, medical examination, physical check-up and medical record services. ・Compatibility Requirement: The system shall be compatible with the hospital’s existing self-service devices for smooth integration and stable operation. ・Complex Settlement Modes: Supports out-of-pocket, general medical insurance pooling and family medical insurance account sharing. ・O&M Requirement: Large number of terminals, requiring remote control, status monitoring and unified O&M capabilities.
Solutions
Identity Verification
Supports fast recognition via multiple documents and modalities to read and verify patient identity for login.
Diversified Payment
Supports out-of-pocket, general medical insurance pooling and family insurance account sharing for convenient payment & settlement.
Outpatient Self-Service
One-stop service: on-site & appointment registration, outpatient payment, report and invoice printing.
Inpatient Services
Full inpatient self-service: admission registration, prepayment, cost inquiry and discharge settlement.
O&M Management
Remote terminal control, device status monitoring, version release and operation log management.
Implementation Effects
