Question 1

Can the D8 Card Reader Switch to Serial Port Mode? What Is the Switching Method?

Accepted Answer

It is necessary to confirm whether the D8 is physically a serial port or USB port. Switching is not available. You need to select the interface type when placing the order.

Question 2

Is There a VBA Code Example for the D8 Card Reader to Automatically Read Bank Card Numbers?

Accepted Answer

This is a customized function. Please contact the business team for custom library development. For other card reading interfaces, please refer to the D8 development documents. Register and log in to the Decard Technology Open Platform (https://opendevcon.decard.com). On the homepage, click [Software Development] - [Card Reader Series] - [T10 Series/D8/P6/T60 Development Package] in sequence to download the corresponding development package.

Question 3

What Is the Difference Between the T10 Low-Level Protocol and D8 Low-Level Protocol When Sending CPU Card Commands?

Accepted Answer

The default firmware of the T10 low level will automatically handle the 61XX and 6CXX responses of the CPU card. The upper computer does not need to send commands such as 00C00000XX to fetch data, and relevant information will be returned directly in the previous command. When sending CPU commands under the D8 low-level protocol, automatic handling is not supported, and the full process interface needs to be sent.

Question 4

What Are the Card Writing Tutorials and Operation Methods for the D8 Card Reader?

Accepted Answer

If you are a developer, you can download the SDK corresponding to the card reader model. The SDK contains demo programs, instruction documents and reference source codes in various development languages for card operations. If you are an end user, please contact your software service provider. Generally, the card reader needs to be used with supporting application software.

Question 5

What about the Driver for the D8 USB Card Reader?

Accepted Answer

The D8 card reader adopts the USB HID protocol. The HID driver is built into the Windows system and does not require additional installation by users. After plugging it into the computer for the first time, wait for a moment until the prompt in the lower right corner of the computer shows that the HID driver installation is completed.

Question 6

Which Functions Are Used by the D8 Card Reader to Operate M1 Cards (S50) and S70 Cards?

Accepted Answer

M1 cards (S50) and S70 cards comply with ISO1443 Type A standard. The D8 card reader is set to operate Type A cards by default after power-on. If the application program does not operate other card types, the `dc_config_card` function can be skipped. If multiple card types are involved, use the `dc_config_card` function to set the target card type; use `dc_card_n()` for card search; use `dc_authentication_passaddr` for card password verification; use `dc_read` for card reading and `dc_write` for card writing. S50/S70 cards can be used as electronic wallets, and the wallet-related functions are `dc_initval`, `dc_readval`, `dc_increment`, `dc_decrement`, `dc_restore`, `dc_transfer`; in addition, the `dc_reset` function can be used to reset or turn off the radio frequency module.

Question 7

Which Functions Are Used by the D8 Card Reader to Operate Contactless CPU Cards?

Accepted Answer

Most contactless CPU cards comply with ISO1443 Type A standard. The D8 card reader is set to operate Type A cards by default after power-on. If the application program does not operate other card types, the `dc_config_card` function can be skipped. If multiple card types are involved, use the `dc_config_card` function to set the target card type; use `dc_card_n()` for card search; use `dc_pro_resetInt` to activate the card and return ATS information; use `dc_pro_commandlinkInt` to send APDU commands; in addition, the `dc_reset` function can be used to reset or turn off the radio frequency module.

Question 8

Which Functions Are Used by the D8 Card Reader to Operate Contact Cards and SAM Cards?

Accepted Answer

The D8 card reader uses `dc_setcpu` for card slot configuration, `dc_cpureset` for power-on reset, and `dc_cpuapduInt` for sending APDU commands. Card slot parameter values: 0x0C - Auxiliary card slot / Contact CPU1 card slot; 0x0D - SAM1 card slot; 0x0E - SAM2 card slot; 0x0F - SAM3 card slot; 0x11 - SAM4 card slot. In addition, you can use the `dc_card_status` or `dc_card_exist` function to check whether a card is inserted in the large contact card slot.

Question 9

How to Perform Device Debugging on DC P10 Medical Insurance Terminal?

Accepted Answer

Power on the DC P10 medical insurance terminal, long press the power button to enter Settings, tap About Device, continuously tap System Version to enter debug mode, and enable USB Debugging.

Question 10

How to Activate DC P10 Medical Insurance Terminal?

Accepted Answer

Activation steps for DC P10 medical insurance terminal: Insert the dedicated medical insurance SIM card ---> Configure and connect to network ---> Enter activation page ---> Obtain installation address ---> Obtain organization information ---> Activate the terminal.

Question 11

Offline Authorization for DC P10 Medical Insurance Handheld Terminal?

Accepted Answer

1. Open WeChat on a mobile phone and search for the mini‑program 【Decard Cloud Service】;
2. Tap "Mine"‑"Login" and log in with your account. (Note: For on‑site staff login or authorization requirements, please contact Decard marketing department to arrange operation‑maintenance support personnel);
3. Tap 【Authorization Management】, slide to find the software named 【Decard Medical Insurance Cross‑regional Library Service】 and tap it to enter the QR‑code scanning interface;
4. When the business software calls any interface of the cross‑regional library service and the device is unauthorized, an authorization dialog box will pop up on the handheld terminal;
5. Use the mini‑program scanning interface to scan the device information code shown in the authorization dialog box on the handheld terminal;
6. After scanning, the mini‑program jumps to the 【Device Parameters】 page. Tap the button "Generate Authorization QR Code" to generate the authorization code;
7. On the handheld terminal, tap the "Start Scanning" button and scan the "Authorization QR Code" displayed in the mini‑program. After scanning, the handheld terminal performs authorization verification. The prompt "Cross‑regional library authorization succeeded" indicates successful authorization.

Question 12

The F11 medical insurance terminal prompts "No current organization information found. Please verify the QR code content or contact the administrator to maintain organization information" when binding the organization?

Accepted Answer

First check the version of the medical insurance APP, as different versions generate QR codes in different ways. In addition, Android mobile phones are recommended for generating 3.0 QR codes. Also confirm whether the organization name provided during warehousing is correct and re-complete warehousing with the correct organization name.

Question 13

How to enter Developer Mode directly on the F11 medical insurance terminal due to Alipay restrictions?

Accepted Answer

1. Apply for adb permissions.
2. The application can only be installed after applying for whitelisting.
3. Use `adb devices` to check whether the device is connected for debugging. Debugging can be performed after entering debug mode.

Common debugging commands:
(1) `adb devices`: Get the device list and device status;
(2) `adb get-state`: Get device status;
(3) `adb start-server`: Start adb service;
(4) `adb kill-server`: Stop adb service;
(5) `adb install -r`: Overwrite install application;
(6) `adb install -t`: Install test package;
(7) `adb install -d`: Install lower version package;
(8) `adb uninstall`: Uninstall application (application package name);
(9) `adb connect`: Remote connect to device;
(10) `adb disconnect`: Disconnect device connection;
(11) `adb shell dumpsys meminfo`: View memory;
(12) `adb shell dumpsys cpuinfo`: View CPU;
(13) `adb shell am force-stop PackageName`: Kill / start process;
(14) `adb reboot`: Reboot device;
(15) `adb pull sdcard/xxx.txt path/xxx.txt`: Pull files;
(16) `adb logcat`: Capture all system logs. The log volume is usually large. Targeted filtering can be added for analysis, such as viewing logs of a specific application.

Question 14

Customers use adb debugging on F11 medical insurance terminals for app upgrade?

Accepted Answer

1. Device SN code is required for terminal debugging, e.g. HMDF4AS200927040687.
2. Decard technical support staff will add the SN code of the device to be debugged via the account provided by Alipay. ADB debugging can only start after Alipay review and approval.

Question 15

After the F11 medical insurance terminal prompts credential acquisition success during face scan, the PC side receives no response and keeps waiting in the credential acquisition window?

Accepted Answer

1. Unplug and re-plug the USB two-way communication cable of the terminal. The prompts "USB disconnected" and "USB connected" should normally appear on the terminal tablet.
2. Replace the PC USB port or re-plug the USB two-way communication cable on the computer side.
3. Reboot the terminal and computer.
4. If this problem occurs frequently, contact local support staff to upgrade the medical insurance APP to version 3.4.7 or higher.

Question 16

Breakpoint DEBUG debugging with Android Studio cannot operate when connecting to the F11 device?

Accepted Answer

This problem may be caused by the system version of the F11 device which does not support breakpoint debugging. Please contact technical support for further verification.

Question 17

The background no longer supports direct push of 3.0 APP from 2.0 APP for F11 medical insurance terminals. How to upgrade from 2.0 APP to 3.0 APP?

Accepted Answer

1. The 2.0 APP must be used to activate and bind the medical institution. This step is critical and cannot be skipped.
2. Confirm whether the medical insurance terminal is B5B8 version. Only B5B8 version supports push.
3. Push the system to B5B8 devices with version `2.6.14.202311281742`.
4. After confirming successful push, check whether the 3.0 APP appears on the desktop. Its version shall be 3.4.1.
5. Push 3.0 APP upgrade from 3.4.1 to 3.4.7 or the latest version.

Question 18

The F11 medical insurance terminal reports an error on boot: abnormal device configuration initialization, failed to obtain device configuration?

Accepted Answer

1. Test by switching between cellular network and wireless network, or replace the SIM card, to determine whether the fault comes from the SIM card or unstable store Wi-Fi.
2. Try factory reset:
a. Bluetooth keyboard setting key --> System Settings --> About Device --> Factory Reset.
b. Long press power key --> Settings --> About Device --> Factory Reset.
3. If the above two methods fail, apply for maintenance service.

Question 19

How to handle the 3.0 unauthorized error on the F11 medical insurance terminal?

Accepted Answer

1. First confirm whether it is a newly manufactured device without 3.0 APP push requirement. Current F11 medical insurance terminals are pre-installed with medical insurance APP version 3.4.7, and the 3.0 APP can directly activate and bind organizations. If such device shows unauthorized 3.0 APP, connect to public network via Wi-Fi and wait, then the 3.0 authorization status will recover.
2. Second scenario: After activating and binding the organization via 2.0 APP and successfully applying for 3.0 APP push, data synchronization on the background takes time. Wait for a while and reboot the device. Also enable Wi-Fi and connect to public network for retry. If the above methods do not work, send the 2.0 application form of this device to support staff for submission to Alipay backend.
3. Third scenario: The device runs 2.0 APP, but 3.0 APP push is requested without activating and binding organization via 2.0 APP. For this unauthorized issue, send the device serial number to support staff to try to resolve authorization.

Question 20

Error "W11101, Organization does not exist" occurs during activation and binding on F11 medical insurance terminal?

Accepted Answer

1. The machine is 3.0 version, but QR code generated by 2.0 version method is used, leading to this error. Regenerate QR code according to 3.0 version for binding.
2. The medical institution may not be warehoused. Fill in the medical institution warehousing form and submit it to local Alipay BD for warehousing.
3. QR codes generated by the website for version 3.0 may occasionally fail. Clear mobile phone cache and retry.

Question 21

How to generate QR code for organization binding on F11 medical insurance terminal?

Accepted Answer

QR code generation for device binding differs between medical insurance APP 2.0 and 3.0.

1. Version 2.0: First four digits of regional code; half; organization code. Generate with an online QR code generator.
2. Version 3.0: Visit [http://123.56.43.141/bindqr/](http://123.56.43.141/bindqr/) to generate QR code. Regional code: last 6 digits after letters of organization code. Usage scenario: semi-self-service.

Question 22

F11 medical insurance terminal cannot scan QR codes while face recognition works normally?

Accepted Answer

Check whether the scanner cable is loose. Re-plug the RJ11 cable of the scanner and the USB cable connected to the device and PC. If the problem persists, call customer service hotline 400-888-7816 for consultation.

Question 23

QR code scanned by F11 medical insurance terminal requires manual carriage return instead of automatic carriage return. How to fix it?

Accepted Answer

The product outputs QR codes without carriage return by factory default. You can use the configuration tool to enable automatic carriage return.

Question 24

Instructions for IoT SIM card of F11 medical insurance terminal?

Accepted Answer

After inserting the IoT SIM card into the F11 medical insurance terminal and completing network configuration, the card is bound to the machine and cannot be used on other devices. Inserting it into another device will lock the card, which requires handling on the mobile operator backend.

Question 25

How to perform device debugging on F11 medical insurance terminal?

Accepted Answer

Power on the F11 medical insurance terminal, long press power button to enter Settings, tap About Device, continuously tap System Version to enter debug mode, then enable USB Debugging.

Question 26

How to enter the terminal detection tool of F11 medical insurance terminal?

Accepted Answer

Method 1: Tap the diamond icon at the upper right corner of the main application on F11 medical insurance terminal interface.
Method 2: Select to enter before loading the main application after boot.

Question 27

How to activate the F11 medical insurance terminal?

Accepted Answer

Activation steps for F11 medical insurance terminal: Terminal management select Application ---> Enter Factory Mode ---> Create new APN ---> Exit Factory Mode ---> Reboot terminal ---> Obtain installation address ---> Obtain organization information ---> Activate terminal.

Question 28

How to view device SN, face recognition application version and system version on F11 medical insurance terminal?

Accepted Answer

Long press the power button on F11 medical insurance terminal, select Settings --> About Device.

Question 29

How to view device information (operator card number, IP address, etc.) on F11 medical insurance terminal?

Accepted Answer

Tap the diamond icon at the upper right corner of the main application on F11 medical insurance terminal to enter the terminal detection tool, then select view device information.

Question 30

How to view main application version and reload configuration on F11 medical insurance terminal?

Accepted Answer

Tap the diamond icon at the upper right corner of the main application to enter.

Question 31

How to configure network settings on F11 medical insurance terminal?

Accepted Answer

Long press power button of F11 medical insurance terminal, select Settings --> Network Settings.

Question 32

After entering the main application, F11 medical insurance terminal prompts network connection failure with common error codes 90000, 90002, 90003, -2, etc.?

Accepted Answer

1. First rule out SE service exceptions which cause abnormal network connection when SE service starts.
2. Check network settings of the device. Long press power button of F11 medical insurance terminal and enter Settings --> Network Settings. If IoT card is used while Wi-Fi is enabled, manually turn off Wi-Fi and reboot device for test.
3. Error 90002 is mostly caused by weak operator signal, exhausted IoT card traffic, card lock due to separation of card and machine after re-plugging IoT SIM card, poor contact between card and machine, etc. Troubleshoot SIM card issues. Error 90003 basically means arrears.

Question 33

After face scan on F11 medical insurance terminal, terminal prompts activation failure: channel face authorization code, channel user ID and medical insurance electronic credential cannot be empty at the same time?

Accepted Answer

This is caused by connecting the F11 medical insurance terminal to Wi-Fi. Disconnect Wi-Fi and turn off wireless network switch.

Question 34

Face scan prompt on F11 medical insurance terminal: Sorry, system error, please try again later, Z6158?

Accepted Answer

Power off the F11 medical insurance terminal and wait for 3-10 minutes before rebooting. It will automatically obtain a new key or upgrade to the latest application version after restart.

Question 35

Previously normally used F11 medical insurance terminal enters activation interface after power-on the next day?

Accepted Answer

This issue occurs when another network is connected. Check network settings, disable Wi-Fi, re-configure private network DNS, and reboot F11 medical insurance terminal.

Question 36

F11 medical insurance terminal cannot obtain organization address on the address acquisition page during activation?

Accepted Answer

1. Connect F11 medical insurance terminal to Wi-Fi to obtain installation address first.
2. Turn off Wi-Fi and then obtain organization name and address; otherwise the information cannot be acquired.

Question 37

Error after face scan on F11 medical insurance terminal: activation failure, abnormal business processing - 40001?

Accepted Answer

40001 indicates open platform interface exception, which means Alipay side request to provincial middle platform failed. The middle platform response is slow during F11 terminal activation. Wait for a while and retry, and feed back the issue to Alipay BD promptly.

Question 38

Network exception Z1012 error displayed after face scan on F11 medical insurance terminal?

Accepted Answer

Disconnect medical insurance private network, turn on Wi-Fi to connect external network. Wait until the "Device Status Check" screen appears on F11 medical insurance terminal, then turn off Wi-Fi and reboot the terminal.

Question 39

The F11 medical insurance terminal is not triggered for face scanning or QR scanning when a computer calls the terminal in pharmacies or hospitals?

Accepted Answer

1. Check whether F11 medical insurance terminal has not entered the main application. Automatic wake-up can be configured, or manually tap to enter main application.
2. The terminal is not powered on, or powered on but not booted.
3. Excluding obvious cable damage, re-plug the data cable to trigger PC recognition, or switch to another USB port on the computer. It is recommended to plug into rear-panel USB port to rule out damaged USB ports.
4. Reboot the terminal or upper PC.

Question 40

Under the prerequisite that the F11 medical insurance terminal is authorized and warehoused, both organization information and installation address are successfully acquired on the activation screen. But clicking the "Activate" button reports: signature verification failed. Please confirm whether the authentication raw text, certificate and signature result are correct, or prompt that terminal information is not obtained?

Accepted Answer

Return the F11 medical insurance terminal to factory for certificate re-burning.

Question 41

After PC triggers terminal face scan, F11 medical insurance terminal keeps spinning on "Initiating face scan"?

Accepted Answer

This is caused by network problems on F11 medical insurance terminal. Troubleshoot network and signal quality; poor network signal is the most likely cause.

Question 42

After F11 medical insurance terminal prompts credential acquisition success in face scan, PC side receives no response and keeps waiting in credential acquisition window?

Accepted Answer

1. Replace PC USB port or re-plug data cable.
2. Check whether the data cable is firmly connected to F11 medical insurance terminal. If a 9-pin serial port is used on the device, confirm it is tightened.
3. Reboot device and computer.

Question 43

Telnet network test of F11 medical insurance terminal passes completely and face scan test also succeeds, but "medical insurance face scan" cannot normally pop up face capture frame after entering main application, reporting network error 90000/90002/90003?

Accepted Answer

Check whether the current F11 medical insurance terminal version is 1.8.6 or above. Upgrade if not.

Question 44

F11 medical insurance terminal prompts: Failed to obtain configuration information, please check network?

Accepted Answer

Tap the setting icon at the upper right corner of F11 medical insurance terminal screen, select reload configuration, then return to resume normal operation.

Question 45

The main application version of F11 medical insurance terminal has been upgraded to 2.0, but face scan still requires mobile number and verification code, or error prompt "The page encountered a small problem"?

Accepted Answer

Update the smile version of F11 medical insurance terminal to 4.9.1.455 or higher.

Question 46

Face scan prompt on F11 medical insurance terminal: Device unauthorized (Z1065)?

Accepted Answer

Turn on terminal wireless network and connect to external Wi-Fi. Reboot F11 medical insurance terminal, then disconnect Wi-Fi and turn off wireless network.

Question 47

How to Realize Custom Boot Animation for F11P?

Accepted Answer

F11P supports custom boot animation. Users need to provide the corresponding boot and shutdown animation files, and our company will perform remote update.

Question 48

What Are the Silent Installation Methods for F11P?

Accepted Answer

There are two silent installation methods: 
1. Distribute parameters via USB drive upgrade. 
2. Call the interface of Decard IOT Service APP (including AIDL interface) for implementation.

Question 49

How to Perform Device Debugging on F11P?

Accepted Answer

Power on the F11P device, enter Settings, tap About Device, continuously tap Build Number until Developer Mode is enabled. Tap System, tap Developer Options, and turn on USB Debugging.

Question 50

How to Exit Factory Mode on F11-T?

Accepted Answer

Long press the device power button, tap Settings, then tap About Device, continuously tap "System Version", and tap Exit Factory Mode in the pop-up window at the bottom.

Question 51

How to Realize Custom Boot Animation for F11-T?

Accepted Answer

F11-T supports custom boot animation. Users need to provide the corresponding boot and shutdown animation files, and our company will perform remote update.

Question 52

What Are the Silent Installation Methods for F11-T?

Accepted Answer

There are two silent installation methods: 
1. Distribute parameters via USB drive upgrade. 
2. 2. Call the interface of Decard IOT Service APP (including AIDL interface) for implementation.

Question 53

How to Enable or Disable the Three On-screen Virtual Keys (Back, Menu, Home) on F11-X1 via Parameters?

Accepted Answer

The keys can be enabled or disabled through a configuration parameter file. The JSON parameters are as follows: {"BackKeyDisabled":1,"HomeKeyDisabled":1,"MenuKeyDisabled":1}. Name the file SystemSet.json. Value 1 means the key is clickable, and 0 means the key is blocked. After parameter configuration, place this file under the path DECARD_ANDROID/option/ in the root directory of the device. Parameter description: BackKeyDisabled for Back key, HomeKeyDisabled for Home key, MenuKeyDisabled for Menu key.

Question 54

What Is the Complete System Upgrade Procedure for F11‑X1?

Accepted Answer

For F11‑X1 system upgrade, you need to provide the current system version of the device and the target version (or upgrade to the latest version). Decard will provide the OTA upgrade package. Copy the OTA file to a USB flash drive, insert the drive into the device, go to Settings, open the System Upgrade menu, and wait for the upgrade to complete.

Question 55

How to Perform Device Debugging on F11‑X1?

Accepted Answer

Power on F11‑X1, go to Settings --> System --> Advanced --> About Device. Tap Build Number more than seven times to enter Developer Mode. Enter Developer Options and enable USB Debugging.

Question 56

How to Download the Driver for M100 Document Camera?

Accepted Answer

The card reader adopts the USB HID protocol. The HID driver is built into the Windows system, so users do not need to install an extra driver. When plugging it into the computer for the first time, wait for a moment until the pop-up prompt in the lower right corner of Windows indicates that the HID driver installation is completed.

Question 57

What to Do If the CS version demo shows "Cannot locate..." or "Camera initialization failed" when testing the camera of M100 document camera?

Accepted Answer

1. Check whether previous software residues exist due to incomplete uninstallation. The CS installation package of M100 document camera comes with its own uninstaller, which can achieve thorough uninstallation.
2. If the problem persists, repair the system environment.

Question 58

How to Realize Custom Boot Animation for P10-T1A?

Accepted Answer

P10-T1A supports custom boot animation. Users need to provide the corresponding boot and shutdown animation files, and our company will perform remote update.

Question 59

What Are the Silent Installation Methods for P10-T1A?

Accepted Answer

There are two silent installation methods: 
1. Distribute parameters via USB drive upgrade. 
2. Call the interface of Decard IOT Service APP (including AIDL interface) for implementation.

Question 60

Which connection method should be selected to open the port for P10‑T1B Android General DEMO Test?

Accepted Answer

Serial port mode. Serial port number: `/dev/ttyS3`, baud rate: 115200.

Question 61

P10‑T1B fails to read ID card and ID recognition error occurs?

Accepted Answer

1. Place the ID card flat on the device induction area;
2. Perform ID card test via 【Hardware Manager】→【Hardware Test】→【ID Card Test】;
3. If the ID card reading test fails, there may be a hardware fault or the device is not equipped with an optional ID card module. Please contact after-sales service.

Question 62

How to configure WiFi on P10‑T1B?

Accepted Answer

Open Settings → Tap Network & Internet → Enable WiFi → Tap the target WiFi network → Enter password → Tap Connect to establish connection.

Question 63

Does P10‑T1B support facial recognition?

Accepted Answer

Yes. The terminal is equipped with a rear 13MP color camera and a front 2MP color camera for facial recognition and photographing.

Question 64

How to install the PSAM card on P10‑T1B?

Accepted Answer

1. Slide the battery compartment switch at the bottom rear of the device to the right;
2. Hold the back cover and push the battery cover downward to open the battery compartment;
3. Gently insert the PSAM card into the PSAM card slot in the correct orientation (the chamfered corner facing outward).

Frequently Asked Questions