Service and Support
Transparent policies, convenient communication, instant access to information, and instant answers to questions. Deka provides full service for every machine and equipment sold
After sales service policy
All the machinery and equipment sold by our company enjoy the following after-sales services
12 month
warranty
lifetime
Maintain
Dedicated Hotline
Technical Q&A
intelligent customer service
Real time reply
- 01 Implementation of the provided products 12 Warranty within one month.
- 02 Our company implements lifelong maintenance for all products sold. For warranty replacement products, Party A shall return the product to the designated repair location of our company, and after inspection, carry out warranty replacement.
- 03 For products that have been disassembled by customers themselves or damaged due to human factors, if they need to be repaired or replaced, corresponding repair and replacement fees must be paid.
- 04 routine questions 24 Hourly response,48 Provide a preliminary plan within the hour; Major failure 6 Provide hourly response and solutions; Holidays may be postponed as appropriate, and priority will be given to the end of the holiday.
- 05 Our company has a dedicated after-sales service hotline and email address to provide support for technical issues encountered by customers during development and use.
Contact Us
For technical issues during development and use, please feel free to contact us at any time
Service Hotline
400-888-7816
weekday morning 9:00-12:00In the afternoon 13:00-18:00
After-Sales Email
support@decard.com
Company Switchboard
0755-86675650
Pre-Sales Extension
0755-86675660turn355
Code based service
Scan the code to obtain full channel support for maintenance, consultation, and customer service
Mini Program
official account
intelligent customer service
Regional Marketing Centers
Covering 20+ regions nationwide, providing nearby pre-sales consultation, technical support and after-sales service
East Region
Central Region
South Region
North Region
Northeast Region
Northwest Region
Southwest Region
Anhui
Contact: Manager Xu
Mobile: 13587622752
Tel: 0551-62670805
Email: xxy@decard.com
Address: Changjiang West Road, Shushan District, Hefei City478Hongyang SquareBSeat912room
Shandong
Contact: Manager Tian
Mobile: 18660165515
Tel: 0531-68812150
Email: tzf@decard.com
Address: Production Road West Street, Tianqiao District, Jinan City128Unit 2603
Qingdao
Contact: Manager Shan
Mobile: 13356863678
Tel: 0532-81701717
Email: shanlei@163.com
Address: Jingde Road, Shinan District, Qingdao City3Number A branch
Hangzhou
Contact: Manager Shi
Mobile: 13805794444
Tel: 0571-85024888
Email: cjb@decard.com
Address: Wenyi West Road, Yuhang Street, Yuhang District, Hangzhou City1996Dahua Haipai Style Tea Garden5-101
Fuzhou
Contact: Manager Wu
Mobile: 13705002238
Tel: 0591-87574791
Email: wgp@decard.com
Address: Xihong Road, Gulou District, Fuzhou City528No. Yunzuo, Jinniushan Internet Industrial Park3Deka, 3rd floor, Building No
Nanjing
Contact: Manager Long
Mobile: 13770838788
Tel: 025-51871018
Email: 634203477@qq.com
Address: Lushan Road, Jianye District, Nanjing158Jiaye International City3building2403
Shanghai
Contact: Manager Chen
Mobile: 13311667181
Tel: 021-31262727
Email: cs@decard.com
Address: Zhongjiang Road, Putuo District, Shanghai879Number Tian Di Software Park27Building405room