Remote Assistance
Remote Assistance software service overview and capabilities
Remotely manage every terminal. Distance no longer limits O&M troubleshooting. Real-time screen view and on-demand control enable fast problem localization and high processing efficiency.
Product Overview
Real-time Screen View · Remote Control · Secure & Controllable
View screens and remotely take control via the platform, just like operating on-site. Two connection modes: auto connection and customer-authorized access. Real-time sync of screen display and touch operations for faster fault localization, efficient handling and reduced O&M costs.
Real-time Screen View
Real-time terminal screen streaming for clear status overview.
Remote Desktop Control
Sync touch commands, same experience as local operation.
Dual Authorization Modes
Quick intervention via auto-connection; authorized access ensures security & compliance.
Geofencing
Instant alert when terminals cross boundaries; location fully manageable.
Real-time Troubleshooting
Take over terminal screens immediately upon anomalies. Real-time screen streaming & synchronized operations eliminate waiting and cut on-site travel costs.
Controllable Authorization
Dual modes: auto and authorized access. Sensitive terminals require customer confirmation. Access logs keep clear accountability, balancing security and compliance.
Location Management
Set terminal activity range via geofencing. Cross-boundary alerts and traceable location tracks for instant detection of abnormal movement.
Product Advantages
Rapid Remote Resolution, Robust Security Control, Low O&M Cost
Faster Response: Remote intervention right after faults occur, no waiting for diagnosis and resolution. Secure & Controllable: Dual authorization modes and hierarchical permission control with multi-layer access checks. Lower Cost: Reduce on-site trips and on-site manpower, greatly cutting O&M expenses.
Need Remote Assistance service?
Self-onboard via the Star Platform, or the Decard technical team will provide adaptation and integration support.